Duty Manager Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Bristol
Review Submitted: January 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a Duty Manager at Iceland. My primary role is to manage the night team which is me and a few other staff working a stock delivery until 11pm to replenish the store. I have to do jobs like inventory, waste and reductions and cash office. I also have the occasional task of answering customers phone calls and helping them with their problems.
To what extent do you enjoy your programme?
5/5
I enjoy my programme as it gives me new opportunities that I wouldn’t have as just a Duty Manager. I get to learn new things from the business side of things like brand reputation as well as been given more learning opportunities at work
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Since starting the programme I have learned a few new skills that come with my job role. These include checking pink sheet, handling petty cash and checking milk and bread deliveries.
Structure and Support
How well organised/structured is your programme?
5/5
Well organised as there is monthly calls to discuss the recent module and what I’ve learned.
How much support do you receive from your employer?
5/5
Since starting the programme my employer and other management have been pushing me to better my own performances as well as teaching me new things that I previously didn’t know
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get monthly calls where I can discuss the module and anything I may not have understood or want more details on. If I’m struggling with my work outside of the meeting I have the opportunity to call with any questions to support me
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel the training helps me perform better as it gives me more knowledge on different ways of management and coaching my colleagues to gain better performances
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is a good company to work for as you can work flexible hours and learn lots of new things. They also provide great opportunities for hard working people who want to progress
What tips or advice would you give to others applying to Iceland Frozen Foods?
Working at Iceland is very hard work physically and mentally but when you work well and your team works well it can be very rewarding to look at your work after a good shift
