Retail assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Braintree
Review Submitted: January 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Can vary from managing the online pickers in the morning, to handling the frozen delivery during the day time. Sometime I will do a checkout shift
To what extent do you enjoy your programme?
5/5
To the extent of enjoying learning ways to make sure I am doing everything in my power to do things correctly and to Iceland’s standards
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt more about interacting with the customers I am faced with on a daily basis. I have learnt how to communicate more effectively
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised. Everything is sections so I know exactly what I am doing and what I much do next
How much support do you receive from your employer?
5/5
A lot of support. My store manager was very pleased to hear that I was taking on this apprenticeship. He is always giving me pointers and helping me out
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again, a lot.
My trainer is extremely helpful in any situation that I need help on or am stuck in
My trainer is extremely helpful in any situation that I need help on or am stuck in
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me with interacting with the customers, and communicating better. This is all really helpful in my job role as I am faced with these things on a daily basis
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There were but COVID restrictions has stopped any for now
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Great place to work. They understand the work home life balance and care about your development whilst you work there
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be honest and yourself
