customer assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Loaning Cres, Edinburgh EH7 6JR, UK
Review Submitted: January 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves serving customers on the till, date checking, putting out stock and doing instore deliveries.
To what extent do you enjoy your programme?
5/5
I like my programme because I enjoy learning the do's and don't of working in retail.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am currently doing my apprenticeship to become a duty manager and have so far learned to give colleagues cash for the till, put the tills on in the morning before the store opens and how to date check using our electronic gun.
Structure and Support
How well organised/structured is your programme?
5/5
It's very easy to use, I can find everything I need easily and if I have any problems, my trainer is just an email away, which is great.
How much support do you receive from your employer?
4/5
I haven't had much help but only because I haven't really needed it as of yet but I know they will be happy to help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
They're great. If I need any help, they are just an email away.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel great learning new things each day when at work so every day is different.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Since starting my job at Iceland, I have been given a reward for my efforts in being a team player, helping out and covering shifts at short notice... I have never been given anything at any other job I have had, so its nice to be noticed for the extra effort you're putting in. I have also had a few gift vouchers on different occasions to use instore as a thank you for working during Covid-19, so that's been fab, as its been hard on all staff. Overall I feel it is a brilliant company to work for.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be prepare to put in the work as Iceland is a busy store and you will always have something to do.
