Supervisor Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Blackpool, Lancashire
Review Submitted: January 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Day to day I manage a team making sure the stock is on sale customers are happy. Hitting targets for our store and achieving great results, safety with fire exit checks and product recalls are done on time. Cashing up at the end of the night, and backing the bricks. Opening and closeting the store ordering uniforms and change for the safe.
To what extent do you enjoy your programme?
4/5
I enjoy my programme, Gives me better understanding how to deal with staff and customers. How to communicate motivate giving a better work experience for learning or enjoyment. Developing myself to help develop someone els is a good feeling.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
How to deal with customers, giving great customers service. Running a team smoother, balancing task better.
Structure and Support
How well organised/structured is your programme?
4/5
I enjoy my program, help is always there when I need it. They try to encourage me to do better and learn different ways form to to take things in better. The program is a year long which is a good time line, don’t feel rushed or panic. Overall I really enjoy it.
How much support do you receive from your employer?
4/5
I receive all the support I need from English and math to a simple question regarding my apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support from my training provider, always happy to help any way he can.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have seem a big difference in how I lead and help customers and staff only after a few months on this course. My manager is very happy with the changes that I have done and can see me getting better each day.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No due to covid
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It’s a great place to work, we treat each other like family. Progress to leadership if that’s what you would like to do, flexible hours and days good rate of pay
What tips or advice would you give to others applying to Iceland Frozen Foods?
Give it your best, be yourself and polite. Treat people the way you would like to be treated, we are a family
