Sales assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: January 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role in the iceland is to carry out stock handling, dealing with customers needs and advising customers on the delivery services we offer in store. Cash handling. When my manager not in store I step up to the role of dealing with customer complaints and their inquiry.
To what extent do you enjoy your programme?
4/5
I enjoy the fact I am learning new skills which help improve how I react to customer and how I set goal for myself I'm work.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Since I started the apprenticeship I have learnt new skills on how to deal with customer want, need and desire. I learnt how much social media impact on the business I work at.
Structure and Support
How well organised/structured is your programme?
4/5
I feel it well balanced it been a bit difficult our the Christmas period as I have more hours at work and been finishing later but have been able to keep up with my work load.
How much support do you receive from your employer?
3/5
I haven't needed much support at the moment as I have been able to do the things I have been set
How much support do you receive from your training provider when working towards your qualifications?
4/5
I feel that [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is there to support we when I need any support but at the moment I haven't had to use him.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel it have started to think alot more before dealing with any situation to enough the best outcome happens.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not at the min because of covid
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
I feel that there are loads of opportunities to develop.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be willing to work different sections and your be dealing with different customers throughout the day. Be able to juggle your work load.
