Supervisor Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Cwmbrân
Review Submitted: December 2020
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My current role is a duty manager i run the frozen section in ny store, i fill stock on shop floor, do home deliveries, i serve on tills, answer phone calls from customers, i complete stock deliveries and more.
To what extent do you enjoy your programme?
4/5
I enjoy learning how i can develop this skills i have and to learn new skills along the way!
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed previous skills as i had a good amount of knowledge beforehand, customer service and team leader skills are the main skills i have improved on
Structure and Support
How well organised/structured is your programme?
3/5
Due to covid-19 it isnt as structured as it normally would be but it is still going well and smoothly
How much support do you receive from your employer?
4/5
I recieve as much support as i need at all times
How much support do you receive from your training provider when working towards your qualifications?
4/5
I recieve all the help i need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Having more information about my role makes it a lot easier as you understand how to do things easier/better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is a welcoming company that is easy to work for, any questions you asked will be answered in detail and a majority of the staff are friendly and welcoming
What tips or advice would you give to others applying to Iceland Frozen Foods?
A tip that goes for any place you are new to is to ask any questions you need an answer to, it will always help you in the long run and never be embarrassed to ask for help from anyone
