Summer Intern Review

Worked in the Buying a Home business area (part of mortgages) as a Planning and Support Manager. This involved strategic thinking about innovative ways to optimise customers' experience when they apply for a mortgage or need help with their mortgage. One main project I took part in was creating a report on updates in the mortgage market to guide people across the business.

I was given a considerable amount of responsibility. For most of the work I was given I completed it independently and then presented or shared it with colleagues for feedback and further guidance. I also had the capacity to work with projects using my own initiative.

Key skills I developed:
- Creating content for a diverse audience
- Conducting analysis in Excel
- Strategic thinking and working with innovative ideas to improve a process
- Reaching out to new people (particularly at senior level) virtually

I received a good amount of guidance and support from the great network of people who exist to support you during my internship at HSBC. At times it may have been hard to reach out to my manager when I had a question (they tend to be very busy) but there was always someone I could turn to.

There is a good company culture at HSBC where we are encouraged to support each other and diversity and new ideas is welcomed. It was an atmosphere where the priority seemed to be our own development above all else which was very encouraging.

I enjoyed my placement. It was a brilliant opportunity to learn really valuable skills before you graduate, and the internship is organised to be able to maximise this. The other interns were all lovely - it was just a shame we didn't have many opportunities to meet in person due to COVID.

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