Customer service Review
at BT Group
Level 3 Apprenticeship
Marketing
Leeds
Review Submitted: September 2020
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
4 different job roles throughout the apprenticeship
Customer service advisor
Job controller
Case handler
Planner
Customer service advisor
Job controller
Case handler
Planner
To what extent do you enjoy your programme?
4/5
Quite happy with the apprenticeship programme, enough support and feedback given to ensure assignments are met
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Confident when speaking to internal and external customers
Structure and Support
How well organised/structured is your programme?
4/5
Pretty organised, work is divided and handed out each month. Clearly explained by trainer and support provided if unsure
How much support do you receive from your employer?
4/5
Employers support the apprenticeship by allowing enough time to complete work
How much support do you receive from your training provider when working towards your qualifications?
4/5
A lot of support received from trainer ensuring all tasks are done on time
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
More knowledge gained through apprenticeship which helps you perform better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Not heard of any
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Great company to work for and many routes available for progression
What tips or advice would you give to others applying to BT Group?
Research into the company and make sure you match skills required for a customer advisor
