Business Customer Care Team Review
at NatWest Group
Level 2 Apprenticeship
Business Operations
Birmingham
Review Submitted: July 2020
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Telephony Advisor for NatWest Group for NatWest/RBS Business Customers.
To what extent do you enjoy your programme?
2/5
Can feel un-organised as "20% of our working time" (1/5 days a week) was meant to be dedicated to completing the apprenticeship however that turned out to only be 40 mins and we have not been given any apprenticeship time for about 8 months so everything completed has been in our own time.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Customer Service
Confidence
Rapport Building
Conflict Resolution
Confidence
Rapport Building
Conflict Resolution
Structure and Support
How well organised/structured is your programme?
2/5
BPP Do a fantastic job and I can't fault my teacher, however NatWest Groups Organisation and time allocation for apprenticeships in my experience has been poor.
How much support do you receive from your employer?
2/5
From my manager I have a lot of support, he allocates me time if he is able to when I ask for it. As for the business factoring time into my schedule, it hasn't happened for 8 months and I would argue they're finding loop holes by only offer 20% of our time 1 day a week as opposed to per week. (This was before the 8 months)
How much support do you receive from your training provider when working towards your qualifications?
5/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has been great, nothing but a credit to BPP.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Has in some ways, hasn't in others. It's allowed me to see more through the customers point of view but otherwise I wouldn't say its make "Performance or Life changing alterations".
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, Team Nights out, Quizes, All different sorts of Networks to get involved in.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Overall as an Employer NatWest look after their staff, hours are flexible, Pay is great and management is good. I just think their Apprenticeship program management has let them down.
What tips or advice would you give to others applying to NatWest Group?
As long as you're willing to learn and are able to work in a team well you'll do fine. Don't stress, be you but make sure to maintain professionalism at the same time.
