Support Worker Review

My day to day role includes but not limited to the following:
1. Taking over from staff and handing over at the end of the day.Ensuring that the financies are accurate and reading through the communication book and Dairy for events that need addressing.
2. Undertaking principal duties that include Personal care, attending social functions and attending medical appointments. I ensure their nutritional needs, food and fluid, are met and recording all intake and Bowel movement as well.
Addressing communication related to sevice users and work with other stake holders in a professional relationship.I try to promote their independence and dignity, ensuring they are safeguarded.I report incidence inaccordance with statutory requirement.

The course was well organised judging from the supporting reading materials that most facilitators provided. One finds a structured learning outcomes, slides with examples of case senario. Glancing through those notes could benefit much after the presentations. The added advantage of questioning during and after tutorial via email, builds a smooth working relationship that is motivating. Based on individual level of understanding the site, one can easily log in and complete task and sign as complete.

My Employer have in the first place introduced me to the courses availability during performance review. Signing me up was also greatly appreciated. Better still, there is the understanding between managment and staff where in flexibility exist for managers to allow you time to have your training days uninterupted by rescheduling your work days. Futhermore, we are paid for each hour we spend doing the training to compensate for time lost doing private matters. The employers also provide meeting rooms for training when facilitators book in time.

The training provider started very well but we were unfortunate to have lost lots of facilitators which disrupted our flow of following up instructions materials, style and this dampened enthusiasm at a point. However, all instructors did tremendously irrespective of whether they stayed long or short period. Worth mentioning was the excellent instructing done by most facilitators and plus exceptional patience exibited by the last facilitator who single handedly re-evaluated what we have done and assessed our competence towards end point assessment. Her role was fantasatic and enable me build confidence right from the time she took up the task to the moment of final exams. Interestingly, she succeeded in motivating not only me but all my colleagues all of whom once opted to bow out now contemplating completion.

The training gained will be significantly helpful as the knowledge and skills gained will boast my confidence and delivery process. My experience is bound to improve further when confidence is operation handling is enhance. Communication skills have been promoted as well as identifying risky venture. Reflecting upon what obtained in ease of delivering service before the training commenced to what obtains now after training, I am much comfortable in the later. Expression of satisfaction of service delivered is now forthcoming from manager than before due to training gained

Yes

The company, United Respose, offered opportunity to train futher and develop skills is one worth commending. The provision of Interserve as Institution of training is very good for being a professional body and independent. The flexibility of management staff to work around your training and vise versa is encouraging.
The brilliant teaching skills displayed by the facilatators and resource material provided makes for a good guiding tool for all trainees. The fexibility of instuctors to meet with trainee is added advantage such that if you miss a class session due to unavoidable reasons, you could arrange to caught up privately. Despite the fact that instructors did not continue to deliver at a certain time, when concern was raised, United Response quickly contacted the instituition Interserve which inturn quickly have a replacee instructor to contact us and make amends of the gap created. It was therefore dependable in delivering instuructions.