Apprenticeship Review
at United Response
Level 2 Apprenticeship
Customer Service
Totnes TQ9, UK
Review Submitted: November 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I do printing on mugs, canvas, photo slates, Christmas baubles, plush toy t-shirts, and keyrings. I use the heat press. hoover the floor, empty the bin, wash up the cups and cutlery. I use computer skills to get the image and size it and print it off for me to do a order.
To what extent do you enjoy your programme?
5/5
I really enjoy doing the orders for customers and using all the equipment. I really enjoy working independent doing the orders and my work. I enjoy talking to my team on teams. I really enjoy tidy up the room and making a shop to sell our product in the shop.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learned to be independent by using the equipment on my own. Communication skills to speak to customers. Punctual at work on time. I am nice to my staff members. I am running Positively unique room and the shop. I will learn to be more confident talking to customers. I leaned how to to a badge.
Structure and Support
How well organised/structured is your programme?
5/5
The organised in my program is really good and I block out time for doing my apprenticeship work. The structured in my program is really good because I love to be busy and doing stuff and creating orders for customers. I have regular staff with me so I know who I with at my work.
How much support do you receive from your employer?
5/5
I get a lot of support from my employer. They help me with my work and when I am stuck on my work/ my job. they help me to make sure the image is straight. To know paper is the right way in the printer. They help me with my maths and english.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get a lot of support from my training provider by working towards your qualifications and the meeting regular and my course work. I want to qualification in my customer service.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
To build the skills for my job and perform really well in my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes they are I do paignton rugby club , I am a assistant manager and manager for men's team and the female team.
Recommendations & Advice
Would you recommend United Response to a friend?
Yes
Why?
Because they are really lovely people and you will really enjoy it.
What tips or advice would you give to others applying to United Response?
Be calm and relaxed in your interview for the job. be excited about your role.
