Customer Service Review
at NatWest Group
Level 2 Apprenticeship
Business Operations
Manchester
Review Submitted: July 2020
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Speaking to customers over the phone in regards to their banking inquiries. This could include checking a balance or having issues with online banking for example.
To what extent do you enjoy your programme?
5/5
I really enjoy it as i love doing the modules and seeing how much i have achieved
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed in customer service and learnt how to deal with complaints
Structure and Support
How well organised/structured is your programme?
5/5
very organised
How much support do you receive from your employer?
5/5
all the support i need
How much support do you receive from your training provider when working towards your qualifications?
5/5
They have always been supportive when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like i know more about my job and industry in a lot more depth
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we have charity days
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Everything has been great and had no issues
What tips or advice would you give to others applying to NatWest Group?
use their resources as much as you can and if you dont understand something then speak to someone
