Contact centre advisor Review
at Nissan UK
Level 2 Apprenticeship
Business Operations
Surrey
Review Submitted: July 2020
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
My role is to answer the phone to customers, transfer calls through to the relevant department and book vehicles in.
To what extent do you enjoy your programme?
4/5
I enjoy my apprenticeship programme and and happy that’ll I’ll do well
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learnt a lot from working with Ancaster. I’ve gained so much knowledge and confidence
Structure and Support
How well organised/structured is your programme?
3/5
My programme through my tutor at Learning skills is really well organised. Through Ancaster they are poorly organised
How much support do you receive from your employer?
1/5
None
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of help from my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I don’t feel that my qualifications have helped me perform better but I know that my confidence, performance and speech has improved
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No there are no separate activity’s for us to get involved in at work
Recommendations & Advice
Would you recommend Nissan UK to a friend?
No
Why?
I don’t think I was treated fairly and I was not given the opportunity to finish my programme before my apprenticeship ended
What tips or advice would you give to others applying to Nissan UK?
I would tell them not to apply for an apprenticeship role
