customer service advisor Review
at NatWest Group
Level 2 Apprenticeship
Finance
Bolton, Greater Manchester
Review Submitted: July 2020
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
my role is to help customers at first point of contact on the phone and direct customers to the correct area if needs be.
To what extent do you enjoy your programme?
4/5
i enjoy learning new things so doing this programme has been a good way to stay focused in the job role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learnt lots since starting as this was a career change for me
Structure and Support
How well organised/structured is your programme?
3/5
it is ran great apart from mentor changes and covid 19 disruptions
How much support do you receive from your employer?
3/5
the support is great and we get time to complete the work needed in the office
How much support do you receive from your training provider when working towards your qualifications?
3/5
lots of support. emails, monthly catch ups and work being marked
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i believe it helps as the things i learn about i am able to proactively put it into practice in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes lots of events. community days, charity days, team nights out. centre parties
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
by far the best company i have worked for in my career. very people focused and supportive of the person and not just about the job role
What tips or advice would you give to others applying to NatWest Group?
be your self and confident. show off your talents and make the interviewer know your capable of completing the role. Be open minded and ask questions
