Customer Advisor Review
at NatWest Group
Level 2 Apprenticeship
Finance
Rotherham
Review Submitted: July 2020
Overall Rating
2.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1.5/5
-
Overview of Role
3/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
Working with customers who are in a debt position on their loan or current account and putting repayment plans in place for the debt.
To what extent do you enjoy your programme?
2/5
Programme seemed to be a lot of work for a Level 2 certificate to be achieved. I enjoyed some aspects of the tasks.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Learnt use of bank systems
Structure and Support
How well organised/structured is your programme?
3/5
The programme was well organised and structured once started. However, as it is online we heavily relied on other apprentices wthin our department to help us with some of the tasks.
How much support do you receive from your employer?
3/5
Support from employer is there, with designated time each week for completion of the programme.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Support from training provider could be better from the start, but they were always happy to help if you had any questions and would often communicate through emails. There were opportunities to speak to the training provider over the phone as well, but the programme could have been improved by updating resources to make them more clear of what was needed to be completed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
The qualification hasn't impacted how i perform my role. IT hasnt made me perform either better or worse.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There are some opportunities presented but not many. In my role specifically it was had to attend any activities as we were not allowed time off to attend these like other teams
Recommendations & Advice
Would you recommend NatWest Group to a friend?
No
Why?
I dont believe they are a good employer. The company often made promises and told us stuff that would happen that never did.
What tips or advice would you give to others applying to NatWest Group?
Dress professinally
