Customer services Review
at NatWest Group
Level 2 Apprenticeship
Finance
Southend-on-Sea
Review Submitted: July 2020
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
i work withing natwest and speak to both Person banking and Credit cards customers answering there day to day queries
To what extent do you enjoy your programme?
5/5
i really enjoy the programme as i have been waiting to do some sort of education in finance and customer service and getting this opportunity to work on this. i also enjoy speaking to my coach as they listen and are very helpful with any help i need
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learnt a lot since working at NatWest, this is from learning different procedures in the business but with the apprenticeship side of it i have gone out of my comfort zone and worked on my Teamwork skills
Structure and Support
How well organised/structured is your programme?
4/5
The way the apprenticeship is structured okay and it follows each mission well
How much support do you receive from your employer?
3/5
when i need help or time for the apprenticeship i can ask my Employer and they are able to look at helping me, but some more time to complete the work would be nice
How much support do you receive from your training provider when working towards your qualifications?
5/5
when i first started the apprenticeship i used to have a call with my Coach every month but id at any point i needed help i can just email them and they are so helpful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
the qualification itself gives more information about Customer service which is what i work as so it helps a lot in my current role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Love the team i work with
What tips or advice would you give to others applying to NatWest Group?
to remember that you always have someone there to help you
