Customer service Review
at BT Group
Level 2 Apprenticeship
Business Operations
Liverpool
Review Submitted: July 2020
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service, dealing with customers who have faults on their broadband land-line and TV services meeting KPI's and business lead SLA's
To what extent do you enjoy your programme?
5/5
It was great to be earning whilst learning, the resources and support we're excellent with continual investment in learning
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Data protection and customer service KPI's
Structure and Support
How well organised/structured is your programme?
4/5
The time spent on off the job learning was good though overall I would of preferred more structured training as the offline time was given on a per month basis by the organisation which ment some weeks we would have none and others lots of time to spend doing off the job training
How much support do you receive from your employer?
5/5
Plenty of support and resources we're available to assist in the learning l
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider was always happy to assist and provide a mobile number to reach our trainer who was usually always available or would get back in touch when needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Makes a huge difference and because of the provider and the trainer the whole class passed with distinction's
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Plenty of things to get involved with all highly social
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Employee focused with a low staff turn over
What tips or advice would you give to others applying to BT Group?
Be yourself and they encourage individuality which is great for connecting with customers and having a personal conversation
