Performance & Business Management Apprentice Review
at NatWest Group
Level 3 Apprenticeship
Business Operations
London
Review Submitted: June 2020
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Forecasting for call volumes for Customer Products, Service and Operations for Natwest
To what extent do you enjoy your programme?
4/5
I like working for Natwest they have a good people centred culture.
Everyone I interact with daily is friendly and helpful.
Everyone I interact with daily is friendly and helpful.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Learnt how to forecast
Learnt how to host calls to a large number of peopel
Learnt how to use EWFM program
Learnt new Excel skills
Learnt how to host calls to a large number of peopel
Learnt how to use EWFM program
Learnt new Excel skills
Structure and Support
How well organised/structured is your programme?
2/5
Not very well.
This is not Natwest fault but BPPs.
They are very unorganised and do not provide engaging and well thought out teachings
This is not Natwest fault but BPPs.
They are very unorganised and do not provide engaging and well thought out teachings
How much support do you receive from your employer?
3/5
I feel well supported.
I am able to talk to my manager and colleagues about the work i need to complete for my apprenticeship coursework.
I am able to talk to my manager and colleagues about the work i need to complete for my apprenticeship coursework.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Not a lot.
We have a group call every 6 weeks.
No personal one to one interactions with our coach since COVID-19
We have a group call every 6 weeks.
No personal one to one interactions with our coach since COVID-19
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
The qualification is not teaching me anything i direct need in my line of work. and covers mostly the same things I've already been taught in business studies A level.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There usually is, due to COVID-19 there have been less, but we do team calls and socials via ZOOM.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Because its a good way to get into a good company to gain experience without having gone to university
What tips or advice would you give to others applying to NatWest Group?
come across as friendly and as true to yourself as you can in your interview. Make sure you have prepared your answers to the most likely questions and be up for any challenges they may push your way.
