customer service advisor Review
at NatWest Group
Level 3 Apprenticeship
Finance
Bolton, Greater Manchester
Review Submitted: June 2020
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
we deal with basic banking queries, we do a range of things and always try to provide our customers with the bet service and get them the products they need.
To what extent do you enjoy your programme?
4/5
i do enjoy it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learned a lot of new skills and developed on skills i already had
Structure and Support
How well organised/structured is your programme?
4/5
very well organised and has great sructure
How much support do you receive from your employer?
5/5
a lot, any support we need we have
How much support do you receive from your training provider when working towards your qualifications?
3/5
it depends, i had my review and the trainer said they would send the info across straight away and it was around a week later i got it which delays my progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i think it helps by giving a better understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
it is worth it
What tips or advice would you give to others applying to NatWest Group?
keep at it
