Intern - management trainee Review

- Checking customers in and out of vehicles for daily rental
- involves utilising customer service skills, effective communication , listening
- providing resolutions to problems
- picking up telephone calls and dealing with conversations like a manager (management trainee)
- experience driving a variety of vehicles when delivering , collecting to customers . (around 4 a day at Ilford )
- managing the business by going through returns lists, checking new bookings, chasing extensions or offhire requests for open reservations
- dealing with insurance, bodyshops, dealerships , breakdowns to book customers into courtesy cars
- risk management - by dealing with damaged vehicles , insurance claims which been made , making sure excess is charged correctly

Customer service captain was given to me - managing customer issues , finding effective solutions and ensuring customers complaints were not ignored . Ensuring we had good relationships with customer to enhance return in investment and created customer loyalty.
Icon - for a short time I was in charge of booking in as many insurance courtesy cars as we could. Pushing for business and chasing body shops, insurance and the customers to try and get them on the road as soon as possible.
- Customer satisfaction calls - in charge of calling customers at the end of their rental so they can fill out a customer satisfaction survey to gain as many completely satisfied responses . This ensure we hit our KPIS (ESQI SCORE)

Enhanced and developed the following skills:
- exceptional customer service skills
- effective communication skills
- active listening skills
- team working skills
- multi tasking skills
- working well in a fast past environment
- driving skills
- problem solving skills
- managerial skills
- time pressure management
- good execution of operations /tasks
- delegation skills
- organisational skills
- advanced my sales and marketing skills
- gaining technical knowledge
- financial skills
- good attention to detail
- adaptability to varying demands / policies

Regular check ups from management when I had struggled . Guidance was mostly given when asked with some admin tasks as it becomes quite busy . Initial training was given from head office which made coming into the job more easier .

Busy but very comfortable work environment. Having a good team played a key part in this with likeminded people who share similar interests and passions. Company culture was focused on centralised decision making and a clear chain of command. Employees are expected to follow directives and adhere to procedures and policies set up.

I really enjoyed my internship with not only learning so much about myself but being able to work with amazing likeminded people who made working that much better. Developing a good work relationships and networking has been a very enjoyable part of the process. Alongisde, discovering things about myself that I have not known and seeing myself thrive in certain difficult situations has been so rewarding. The fact that I could see my potential which I can now take onto the next stage of my career.

Yes