Insurance claims intern Review

In my role, I’m responsible for managing damage claims from start to finish, which involves a mix of analytical work, communication, and decision‑making. On a day‑to‑day basis, I review incoming claims, assess the loss data and if the claim needs to be closed altogether. A large part of my job involves developing and assigning effective collection strategies. This means deciding which claims need focused attention to secure payment and when a case should be escalated to a third‑party vendor for additional recovery efforts.
I regularly communicate with a wide range of stakeholders including individuals, insurance companies, corporate clients and so on, to negotiate settlements and move claims toward resolution.
Professional written communication is another key aspect of my role. I often prepare and refine correspondence, brief reports, and other documentation, ensuring that everything is clear, accurate, and professionally presented.
Overall, the role requires balancing analytical judgement with strong communication and organisational skills.

Yes, I was given a significant amount of responsibility during my placement, which I really valued. From early on, I was trusted to handle real claims and contribute directly to the team’s work rather than just observing.

Yes, I’ve definitely learnt new skills and developed the ones I already had throughout my placement. One of the biggest areas of growth has been my analytical skills. I’ve also improved my communication skills, both written and verbal. Writing reports, emails, and formal correspondence has also sharpened my attention to detail and my ability to communicate clearly. I’ve strengthened my decision‑making skills, knowing when to close a claim, when to escalate it, or when a settlement is appropriate. Being trusted with this level of autonomy has really boosted my confidence.

I received a really good level of support and guidance throughout my placement. From the beginning, my team made sure I understood the processes, systems, and expectations, and there was always someone available to answer questions or talk through a claim if I was unsure. The training was structured but also flexible, so I could learn at my own pace while still being challenged. The support wasn’t just task‑based either. I also received encouragement around my development, understanding the career path within the department, and building the skills needed to progress.

The company culture and overall atmosphere were really positive and supportive. From the moment I joined, everyone was welcoming and willing to help, which made settling in much easier. The team works in a very collaborative way, people share knowledge freely, check in on each other, and genuinely want everyone to succeed. There’s a good balance between professionalism and friendliness, and you always feel comfortable asking questions or seeking guidance.

I genuinely really enjoyed my placement. It was a great mix of learning, responsibility, and support, and I felt like I was contributing real value rather than just observing. The work itself was interesting and varied.

Yes