Business Support Intern Review

The typical responsibilities include:
- Data handling and reviewing the rental contracts to see if it is valid to pursue from the beginning of the claim cycle.
- Sending out statement for bigger accounts who had multiple damage claims to ensure that they have up to date statements on our stance on each claim so that there is no confusion or errors when making payment.
- Liaise with account payables and fleet team through teams meetings to make sure that both parties are satisfied with the documents they have been provided and payment amounts.
- Account calls  for conflict resolution – when disputes do arise with high value claims you have the responsibility to negotiate fair and reasonable settlements while also maintaining positive relationship with the customer
- Using Excel and other softwares to allocate and receipt payments.

Yes - being in charge of sole accounts of companys' meant that I had the responsibility to make sure thats their needs were being met and nothing was overdue in terms of sending out documents and statement and no queries were left unanswered.

Confidence - Regular interactions with customers as well as businesses has developed improved my skills in communication with individuals who i am not familiar with.
Communication - coming out of my comfort zone and having to host teams meeting to review documents and disputes has strengthened how i communicate with clients in a professional manner
Time management - responsibility to make sure that you are sending the statements on time you are replying to disputes on time.

I was given guidance during my placement however it could have been better. Due to the fast pace working environment it was hard to ask for help when your colleagues also had tasks that they needed to fulfil within the working hours.

The general atmosphere is what you would expect from an office jobs. Rapport between managers and employees are built heavily on incentives however this only had short terms positive affects.
In terms of the company culture, there is definitely a feel of a close knit workplace with regular teams calls with all department regarding any updates on the business earnings and any new updated on the business or department. This gives employees a more holistic and inclusive update on the company which is positively reflected.

I was able to develop my hard and soft skills during my time at Enterprise and i was also able to experience a new atmosphere in the workplace. However, due to then nature of the work being very customer complaints based it was at times difficult to complete tasks under a time pressure when the job requires look closely at the documents and seeing if the claims are valid for the company to be pursuing.

No