Customer Success Assistant Review

On a day-to-day basis, I will speak with my team in the morning and prepare myself for the rest of the day. During the day, I will be calling/emailing Customers, importing data through excel, creating complex Word-Based document templates and essentially ensuring that our clients will be successful with the CRM. Whether it be through hosting my own meetings with clients, or providing online support.

My responsibility increased throughout my placement, the more product knowledge I gained, the more responsibilities I had. I am now involved in multiple projects, and have even created my own projects. I definitely do feel like a working part of the team.

As a member of the Customer Success team during my placement, I had the privilege of interacting with customers on a daily basis. I learned how to provide excellent customer service by responding to inquiries and resolving issues promptly and effectively. I also honed my communication skills by engaging in clear and concise communication with customers, colleagues, and other stakeholders through various channels such as email, phone, and online meetings.
Another important skill I have developed during my placement is problem-solving, as I am responsible for identifying and resolving issues that customers have encountered. This allowed me to gain invaluable experiences in solving complex problems by critically analysing the root causes of issues and identifying creative solutions to meet the customer's needs.

A CRM can be something quite complex to learn, our first month at Prospect was exclusively training. This helped us build a foundation for our knowledge of the CRM. Throughout the placement, there will be things you will naturally learn, but whenever there was something I wasn't sure of, I always was able to receive support and guidance from my team.

As most of the Staff at Prospect was previously a Placement Student, there is quite a relaxed and social atmosphere at Prospect. Prospect definitely does promote social activities, through it's Beer/Pizza Fridays, as well as having a company wide activity every now and then.

I definitely have enjoyed my time at Prospect, they were able to establish a very warm welcome and throughout my time here I was able to meet lovely people.

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