Placement - Associate Technical Support Engineer Review
at ProspectSoft Ltd
Placement (10 Months+)
Customer Service, Information Technology
Oxford
Review Submitted: June 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
5/5
-
Company Culture
5/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
On a day-to-day basis, I will be working through First Line support tickets which our customers have logged. This requires me to understand many different technologies and how each part of the CRM works. Other than tickets, I am also responsible for taking incoming phone calls, responding to customers via online chat and incoming emails. We swap around so I may be responsible for emails one day and the online chats the next.
Were you given much responsibility during your placement / internship?
During my placement, I was treated as a full member of the support team and as such expected to contribute to morning meetings. I was also consulted like other team members when there were discussions about policy and felt that my opinion was taken into consideration. I felt well-supported by my team during my placement but never felt like I had less to contribute than the rest of the team.
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Over the course of the placement, I have developed skills in the diagnosis of technical issues. I have gained experience in Cloud Computing and Networking. I have also had the opportunity to work with a variety of different APIs as well as picking up valuable skills in customer service.
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
Every three weeks I would have a one-to-one with my line manager where I received feedback on work and he would check in on how I was feeling about the placement. I also would receive regular help from more senior members of the team on issues I was struggling with. Often feedback would take the form of discussions about the best way to deal with certain customer scenarios/technical problems.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
The company culture was very friendly and welcoming. The support team in particular was very close-knit with us regularly taking part in group activities and games during our weekly Beer Friday sessions which would involve finishing work at 4:30 and spending the last half hour doing an activity or having a casual conversation. In recent months, we have set up a Support Minecraft Server to play during this time.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I have greatly enjoyed my time working at ProspectSoft and will be sad to see it come to an end. I have had a lot of fun, learnt a lot and made a lot of great memories!
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at ProspectSoft Ltd
4/5
Recommendations & Advice
Would you recommend ProspectSoft Ltd to a friend?
Yes
What advice would you give to others applying to ProspectSoft Ltd
If you are applying for my role, make sure to emphasise customer service skills as well as technical skills. Both are equally important within this role.
