Service Manager Review
at Computacenter
Placement (10 Months+)
Customer Service
Hatfield
Review Submitted: June 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4.3/5
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Skills Development
4.5/5
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Support and Guidance
4/5
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Company Culture
4/5
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Overall Experience
4/5
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Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
In my role I gain practical experience in managing the delivery of IT services to customers. I work alongside service management professionals and contribute to the successful delivery of IT services to customers. My responsibilities include monitoring our service level agreements, working with the customer to understand their needs and provide and overview of how we are performing, look for areas we can improve in and working with my network to ensure the seamless provision of our services. Also, I help assist in the financial management of the account, and learn from my colleagues about financial forecasting and the financial processes of the account.
Were you given much responsibility during your placement / internship?
I was given a vast amount of responsibility in my placement. Some areas I saw responsibility include billing, asset management, customer presentations and also assisting in improving the customers experience.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I have developed my presentation skills, confidence, management of meetings and also my general skills in IT. This year has also advanced my skills in using applications like Excel.
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
4/5
Please rate how these skills have helped you in your career development
4/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
Through Computacenters support scheme, I had easy access to a network of colleagues within the company. My boss was supportive and allowed me the independence to work on different tasks. Also, I was assigned a buddy who was extremely helpful and great to speak to for a general chat about my progress and well being. If you want support it is easy to find within the company from all levels.
How would you rate the support and guidance from your line manager?
4/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
The company culture is pleasant and the general atmosphere is good. If you want to work hard and are willing to expand your network there are certainly opportunities to do so. Like any new stage or experience it can be daunting but having a trusted colleague supporting you within the company can be very helpful.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
3/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
4/5
Overall Experience
To what extent did you enjoy your placement / internship?
I have enjoyed the experience. It is a brilliant opportunity to learn in a resilient industry with a great apprenticeship rating. Due to the company's size, I felt it was easy to connect with people in your sector and everyone makes time for you to learn and progress.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
4/5
Future Career Prospects
Please rate the future employment prospects at Computacenter
4/5
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
What advice would you give to others applying to Computacenter
I had no idea about ComputaCenter before I joined, however that does not matter. If you are willing to learn then it is a great company to join. I would recommend learning what the company does before joining but being prepared to have challenges as its important for your progression!
