Product support analyst Review
at Experian
Placement (10 Months+)
Information Technology
Nottingham
Review Submitted: June 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3.5/5
-
Skills Development
5/5
-
Support and Guidance
4.5/5
-
Company Culture
3.5/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
The product support team takes on a variety of tasks from adjacent teams in Experian BI, these include:
- Using SQL to query databases to find information in error investigations.
- Creating and reactivating accounts for clients for API, and data analysis tools.
- Closing accounts for notification products we provide for companies.
- Creating reports for API usage and changes across client companies.
- Triaging tickets to the teams that can best handle the requests.
- Other Ad-hoc requests that other teams may request to support their workload.
- Using SQL to query databases to find information in error investigations.
- Creating and reactivating accounts for clients for API, and data analysis tools.
- Closing accounts for notification products we provide for companies.
- Creating reports for API usage and changes across client companies.
- Triaging tickets to the teams that can best handle the requests.
- Other Ad-hoc requests that other teams may request to support their workload.
Were you given much responsibility during your placement / internship?
I was solely responsible for 4 different tasks, that I was given
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I have learned to use SQL, Splunk and Tableau.
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
3/5
How would you rate your development of personal / soft skills during the experience?
4/5
Please rate how these skills have helped you in your career development
3/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
There was always multiple points of contact for any problems faced.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Very pleasant.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
4/5
Overall Experience
To what extent did you enjoy your placement / internship?
It was enjoyable.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
3/5
Future Career Prospects
Please rate the future employment prospects at Experian
4/5
Recommendations & Advice
Would you recommend Experian to a friend?
Yes
What advice would you give to others applying to Experian
Take advantage of the flexibility offered.
Data Analyst Placement Student in Identity & Fraud Analytics
at Experian
- Placement (10 Months+)
- Nottingham
-
4.4
