IT Support Level 3 Apprenticeship - Wayvtalk

Kick-start your IT support career in Sheffield!

Help customers with everyday tech challenges, explore networks and VoIP, and build practical skills alongside an experienced team.

The Role

Based in our Sheffield office, we are looking for an IT Technical Support Specialist to join our team. This role is integral to providing first-class technical support to our clients, ensuring optimal performance of VoIP and IT services. The ideal candidate will have a strong technical background ideally with some exposure to VoIP systems, coupled with a passion for delivering exceptional customer service.

Responsibilities:

• Provide technical support for telecommunications services, resolving issues promptly and thoroughly
• Diagnose and troubleshoot technical issues related to network and VoIP systems
• Monitor and maintain the performance of customers' systems and services
• Conduct regular system checks and updates to ensure the highest level of service and reliability
• Collaborate with the technical team to enhance system capabilities and address systemic issues
• Keep abreast of new technologies and industry best practices to recommend improvements
• Maintain detailed records of customer interactions, issues, and resolutions using our case system and database

Required Skills

• Experience with network diagnostics, network analytics tools, and troubleshooting techniques
• Excellent problem-solving and analytical skills
• Strong communication skills and the ability to provide clear instructions to non-technical users
• Ability to work independently and manage multiple tasks simultaneously
• Commitment to providing high-quality customer service

Desirable Experience

• Experience in VoIP support and networking, with knowledge on VoIP technologies is preferred
• Familiarity with IT and MSP supports advantageous but not essential
• Experience managing and supporting remote users and office networks
• Ability to conduct training sessions for users on new systems and features
• Experience with ticketing systems and ITIL frameworks
• Proactive approach to identifying and resolving potential issues before they impact customers

Entry Requirements

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working Hours

Working hours: 9am - 5:30pm

Benefits

• We offer a competitive salary, comprehensive benefits, and a dynamic work environment.

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Wayvtalk are an equal opportunity employer and welcomes applications from all qualified candidates.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.