IT Support Level 3 Apprenticeship - Cintra

Kick-start your IT career with Cintra!

Support colleagues worldwide, solve technical challenges and build hands-on skills while earning an SCQF Level 6 qualification.

The Role

Cintra are looking to expand their Digital Team by recruiting an IT Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.

Responsibilities:

• Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues
• Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required
• Communicate with users via Microsoft Teams, email, phone, and ticketing systems
• Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates
• Maintain accurate IT asset records and inventories, create, update, and manage user accounts
• Assist with user access requests and permissions management and Maintain and update IT support documentation
• Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades
• Support equipment logistics and coordination where required
• Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene
• Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation

What do they need from you?

• Passion and enthusiasm for technology
• Strong interest in pursuing a career within IT
• Good communication and customer service skills
• Logical problem-solving abilities
• Willingness to learn and develop new technical skills
• National 5 (or equivalent) in Maths and English

Working hours

Monday to Friday, 9am – 5:30pm.

Salary and Benefits

• Salary £18,000 - £20,000/year
• 25 Days annual leave
• Pension scheme
• Life insurance
• Healthcare benefits
• Employee assistance programme

Future prospects

Potential of a full-time role on completion.

About the Company

At Cintra, they are an award-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.