Job Details
Job Description
Responsibilities
- Responding promptly and professionally to incoming emails and telephone calls, taking accurate messages and directing enquiries appropriately.
- Maintaining and updating spreadsheets utilizing Excel and records to ensure information is accurate and current at all times.
- Supporting the recruitment process in line with CQC guidelines including advertising vacancies, arranging interviews, and completing safe-recruitment pre-employment checks (DBS, right-to-work, references and employment history).
- Updating the Nourish care planning system (and any associated care planner records) accurately and in a timely manner.
- Ensuring staff rota is allocated and client visit delays are escalated to senior management.
- Allocating training and booking staff meetings, spot checks and supervision.
- Monitoring activities and supporting the running of surveys, recording responses and outcomes.
- Ordering stock, ensuring required supplies are always in place, and comparing prices with suppliers to achieve best value.
- Keeping notice boards current and updating displayed information as required.
- Ensuring the office is kept clean, tidy and presentable at all times.
Required skills
- Previous administrative or office experience.
- Strong IT skills, including Microsoft Office and confident use of spreadsheets.
- Excellent written and verbal communication skills with a professional telephone manner.
- Well organised, with strong attention to detail and the ability to manage multiple tasks.
- Able to handle confidential information appropriately and with discretion.
- Reliable, with the ability to work both independently and as part of a small team.
The following experience is desirable
- Familiarity with care management systems such as Nourish.
- Understanding of safe-recruitment practice and CQC compliance.
- Experience of stock ordering and supplier price comparison.
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
Monday to Friday, 8:30am – 5pm.
Benefits
- Workplace pension scheme (auto-enrolment).
- Paid holiday entitlement.
- Full induction and ongoing paid training.
- Funded professional development opportunities (for example, the Level 3 Data Essentials programme).
- Supportive, friendly team in a well-established care organisation.
Future prospects
- Upon completion of the apprenticeship, the opportunity for a full-time role.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.
Job Details
About QA Limited
Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships
View Company Profile
About QA Limited
Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships
View Company ProfileCompany Rating
Rating based on 8 Reviews
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Rating based on 8 Reviews
This score is based on honest feedback written by students who’ve worked at QA Limited.
See All Reviews