Digital Support Level 3 Apprenticeship 2026 - DBM

DBM have served the UK food industry since 1997. They are a food packaging and hygiene supplier to hundreds of food and beverage processors across the country. They work closely with leading names in several food and drink industry segments and have built a reputation on exceptional customer service and close, lasting relationships with their customers. Quite simply, they do whatever it takes to deliver their customer’s needs and keeping them doing what they do best.

They are looking to expand their Digital Team by recruiting a Digital Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Broxburn office.

Responsibilities

• Answer incoming calls and emails professionally, providing excellent customer service at all times.
• Process customer orders and quotations accurately and efficiently.
• Support the sales team by preparing data, reports, and insights using Excel and Power BI.
• Maintain and update customer and product records in Maximizer CRM.
• Assist with invoicing and process financial transactions using Sage.
• Coordinate deliveries and liaise with suppliers to ensure smooth order fulfilment.
• Build and maintain positive relationships with customers and colleagues.
• Use digital tools (Excel, Sage, Power BI, Maximizer CRM) to streamline workflows and improve customer experience.
• Identify and suggest opportunities for process improvement through digital solutions.

What do they need from you?

• Strong communication and organisational skills.
• Good attention to detail.
• Confident using Microsoft Office applications.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Working hours

• Monday to Thursday, 9am – 5pm
• Friday, 9am - 4pm

Benefits

• Full training and ongoing support
• Friendly and supportive working environment
• Opportunity for career development and progression

Future prospects

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.