Digital Customer Support Level 3 Apprenticeship - Manpower

About the role

As a Digital Customer Support Apprentice for our Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.

Duties will include

• Providing helpdesk support by responding to ticket requests from internal and external colleagues and partners via incoming calls and Outlook. Prioritising requests in order of importance along with managing any escalations through customer and partner engagement.
• You will become a user expert in CRM which you will use to create and manage quotations for customers.
• You will also collaborate with colleagues using Teams to provide business updates on account opportunities to advise on revenue, close dates etc and oversee sales cycle process.
• Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.

Desirable skills

• Competent in MS Word, Excel, Outlook, PowerPoint would be beneficial.
• Excellent communication skills, both verbal and written.
• Motivation, hard work, and good organisation.
• A positive attitude towards work and studies.
• Enjoy working as part of a team and independently.

Salary

• £19,500 per annum.

Working hours

• Monday to Friday, 9am - 5.30pm.

Benefits

• 25 days annual leave plus 8 bank holidays.
• Company pension scheme.
• Continuous learning opportunities, mentorship programs, and clear career progression paths.
• Work for a company that cares about sustainability and giving back.

Future prospects

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.