IT Helpdesk Technician Level 3 Apprenticeship - EMW

About the role

You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.

Responsibilities:

• Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
• Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
• Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
• Assist with the production of user documentation
• Responsible for escalating support requests to an appropriate team member as and when required
• Contribute to the smooth running of an out-of-hours IT support rota
• Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
• Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
• Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
• Assist with the implementation of IT projects as and when required
• Contribute to the policing of IT quality standards throughout the firm
• Assist the IT Services team by carrying out training duties as and when required
• To provide support with general administration tasks to business support teams as needed

Desirable skills:

• Strong communication skills to successfully explain IT concepts to non-technical colleagues
• Desire to learn and accept change
• Adapt to, and remain calm and focused, in all situations.
• Ability to influence others
• Professionalism
• Attention to detail

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

• 37.5 hours per week

Benefits:

• 24 days holiday (increasing to 26 days per annum in accordance with policy).
• Pension
• BUPA private health
• Employee assistance programme
• Income protection scheme
• Death in service benefits
• Perkbox / benefits hub
• Mobile phone

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.