IT Level 3 Apprenticeship 2026 - IT Desk

About the role

We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.

Responsibilities:

• Manage your own diary
• Manage tickets assigned to you
• Report to the Team Leader
• Monitor own SLA
• Liaise with customers
• Take inbound calls for support
• Assign tickets raised for support via email
• Log tickets onto the helpdesk system and take detailed notes in relation to a fault
• Provide assistance with other engineers
• Attend any training necessary
• Meet KPI’s
• Windows desktop repair and configuration

What we are looking for:

• Basic TCP/IP knowledge and an understanding of networking
• Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
• Able to diagnose and troubleshoot problems
• Experience with using Microsoft 365 is preferable
• Good time management skills
• Self-organization and the ability to be self-motivated in ticket management
• An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
• Good IT skills, including the use of spreadsheets
• A professional manner and presentable appearance for meeting customers/clients
• Initiative and good decision-making skills with the ability to work to deadlines

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week:

• 37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

• Onsite gym
• Free tea and coffee
• Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!)
• Daily breakfast options
• Weekly lunch bought with the Team Pleo Card
• Vitality health care
• Flexible working

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.