Customer Service Level 3 Apprenticeship

Customer Service Level 3 Apprenticeship

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol.

During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based.

What you’ll be doing

You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is amanual and process driven role.

You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.

You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm.

During this stage of your apprenticeship, you will:

• Make and receive telephone calls. Training will be provided
• Manage vehicle documentation before and after agreements
• Process manual dispatch within the vehicle documentation team
• Manage vehicles that have not been returned on time
• Support the correction of customer agreements

Once you have completed these placements, you will move into our Application Experience Team, working 9am to 5pm.

As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end to end service for our customers.

During this stage, you will:

• Take calls from customers and dealers
• Guide first time customers through the application process
• Support existing customers back onto the Scheme
• Develop strong customer service skills
• Receive one to one coaching each month to support your development

You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role.

Alongside your role, you will enrol with SGS College. You will spend 20% of your working time on off the job learning.

About you

We are looking for someone who is ready to learn and build their confidence in a customer service role.

In this apprenticeship, you will:

• Speak to customers and dealers on the phone, with full training and support • Work with detailed information and make sure it is recorded accurately • Learn how to manage your workload with support from your team

You do not need previous experience. We will provide training, coaching and regular feedback to help you develop.

If you are motivated, open to learning and willing to ask questions, we will support you to succeed.

Minimum criteria

You will need all of the following:

• Maths and English GCSE at grade four or above, or equivalent
• Either A levels, BTEC or experience working with customers
• Basic computer skills
• Right to work in the UK

How we work

Most of your apprenticeship programme will be office based in Bristol. This is because of the hands on training and support you will receive.

Some teams at Motability Operations work in a hybrid way. That means remotely for up to two days each week and in our office spaces the rest of the time.

During your apprenticeship, hybrid working may be limited depending on your team and training requirements. If you remain with us after your apprenticeship, hybrid working may be available depending on your role.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:

• We believe no one should be left behind → We find solutions
• We believe we must take the lead → We drive change
• We believe everything starts with the customer → We care

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.