Information and Communications Technician Level 3 Apprenticeship - Manchester

Information and Communications Technician Level 3 Apprenticeship - Manchester

Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.

Are you passionate about providing exceptional IT support and making a real difference to customers? We’re looking for a dedicated and proactive team member to join our Service Operations function.

If working as a team matters to you. You matter to us.

Entry Requirement

You must have at least 5 GCSEs level 9-4 in Maths and English and IT or Computer Science.

What you’ll be doing

• Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
• Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity.
• Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
• Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework.
• Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records.
• Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption.
• Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.

Who you are matters

You must have at least 5 GCSEs level 9-4 in Maths and English and IT or Computer Science.

We’re looking for driven go-getters with the ability to communicate with people of all levels. You should be comfortable working as a team, able to adapt to different situations and can approach problems in a creative way.

What you’ll get out of it

• Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria.
• Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT.
• Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development.
• We matter to millions. You could too.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.