IT Support Analyst Level 3 Apprenticeship - Ebiquity

IT Support Analyst Level 3 Apprenticeship - Ebiquity

Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.

Overview:

We are seeking a highly motivated and customer-oriented IT Support Analyst Apprentice to join our IT support team. The successful candidate will play a crucial role in providing technical assistance and support to end-users while ensuring a positive and efficient resolution of IT-related issues. You will be the first point of contact for all IT-related matters, delivering exceptional service and contributing to the overall success of our IT support function.

Responsibilities:

• To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM.
• Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers).
• To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs).
• To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately.
• Troubleshooting / repairing desktop PC's, laptops, and installations.
• To carry out user administration (e.g., new starter account creation/leaver).
• To provide input to process documentation.

What will you bring to the role:

• Good technical knowledge of Windows operating systems.
• Windows Server 2012 to 2022 administration experience.
• Office 365.
• Azure Entra AD.
• AD administration and management.
• Microsoft product support (Excel, Outlook, Word, PowerPoint).
• Microsoft Office 365 support and administration.
• Support of mobile devices with MDM.
• Strong communication skills.
• Good customer service skills.
• Good analytical/problem-solving skills, especially in continual service improvement.
• Ability to work well under pressure with an eye for detail.
• Passion for technology.
• Willingness and enthusiasm to learn is essential with a can-do approach.
• Self-motivated and organised.
• Must be a team player.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

8am – 4:30pm or 9:30am – 6pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.

Benefits:

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• Generous annual leave including an extra day off for your birthday.
• A company focus on wellbeing and work life balance including initiatives like flexible working, mental health support and regular health and wellbeing events.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.