IT Helpdesk Level 3 Apprenticeship - DISConsulting IT

IT Helpdesk Level 3 Apprenticeship - DISConsulting IT

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities:

• Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
• Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
• Install, configure, and maintain operating systems and software applications
• Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
• Monitor and maintain computer networks
• Analyse system logs and identify potential issues or trends
• Collaborate with other IT teams to resolve complex technical problems
• Assist in the development and implementation of IT policies and procedures

Desirable skills:

• Able to work from the office everyday
• Live within 45 minutes of RG24 9RA
• Happy to undergo a basic DBS check
• Provide at least one reference
• Join our on-call rota (Monday to Sunday) for out-of-hours support (inconvenience payment & overtime paid)
• Full UK driving license (essential)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours

40 hours per week, Monday to Friday, 8:30am – 4:30pm, with a 30-minute lunch break

Company perks:

• Company pension
• Free onsite parking
• Training / certification
• Access to Health and Wellbeing services
• Tea, coffee, and biscuits
• Regular socials and meals

Future prospects:

You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.