IT Support Engineer Level 3 Apprenticeship - Sapman v12

IT Support Engineer Level 3 Apprenticeship - Sapman v12

Sapman v12 is a fully featured ERP manufacturing software suite that works seamlessly with Sage 50 or Sage 200 financials. It can be used as a full manufacturing control system or just an advanced stock control or warehouse control solution.

Responsibilities:

• Investigate and resolve customer support issues via email, phone, or remote access.
• Analyse data using SQL queries, audit trails, and AI tools to diagnose issues.
• Replicate unresolved issues, gather additional customer information, and create detailed documentation.
• Raise and manage internal support tasks, ensuring correct task statuses and customer updates.
• Assign tasks to developers and track progress through systems such as Trello and Customer Project Lists.
• Perform remote troubleshooting on customer servers/PCs, including SQL scripting.
• Manage customer software updates, monthly releases, and resolve update-related issues.
• Carry out full installs for new customers, including SQL setup, .NET installation, firewall configuration, and user setup.
• Conduct QA testing for releases (approx. 11 per year) and provide feedback to developers.
• Create customer‑specific SQL import/export scripts and custom report layouts, iterating designs based on feedback.

Desirable skills:

• SQL knowledge (queries, scripting, user setups).
• Experience with software troubleshooting and server environments.
• Familiarity with .NET, Windows Server, and firewall configuration.
• Ability to use support tools such as audit trails, remote access, and Trello/task systems.
• Understanding of QA/testing processes and release management.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 37.5 hours per week

Benefits:

• Competitive salary with progression opportunities.
• Remote/flexible working options.
• Additional training & professional development.
• Networking events optional.

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.