Digital Office Support Level 3 Apprenticeship - Individual Cash Management Solutions

Digital Office Support Level 3 Apprenticeship - Individual Cash Management Solutions

About Individual Cash Management Solutions:

We are a small company who help people who receive SDS payments from councils and ILF funding to manage their funds and employ care staff to support them in their everyday living. We also support some clients with their personal funds, (benefit appointeeship and budgeting).

Your tasks would include:

• Being the first point of contact for clients with Independent Living Fund funding to discuss their current package, make changes, and discuss any potential client needs.
• You will utilise Dropbox to share files and collaborate with others within the team — whether that’s sending large files through shared links or working together on team projects in shared folders. You will also use Dropbox to keep your workflow organized, efficient, and easily accessible.
• Manage inbound and outbound client phone calls through Microsoft Teams, assisting where necessary.
• As well as Dropbox, you will also utilise Microsoft Access Databases, for storing confidential client information. This software will be used to ensure client records are kept up to date and accurate at all times.
• You will develop a strong relationship with your clients, to ensure payments are made through online banking accurately and on time.
• Attending in-person Independent Living Fund reviews with clients, this will be done by travelling to various locations across Scotland.
• Manage correspondence of both the office and personal inboxes on Outlook, responding in an efficient and timely manner, escalating where required.
• You will use all aspects of the Microsoft Suite, including managing inbound and outbound calls through Teams, data entry on Excel & reviewing invoices on Word.
• Discussing Department for Work & Pensions and Social Security Scotland benefits with clients and their personal budgets.
• Utilise Microsoft Excel for data entry and budget management.
• Provide general office support where required.

Required skills:

• Full driving license and own vehicle required.
• Knowledge of SDS and ILF would be an advantage.

Salary:

£21,000 per annum.

Working hours:

35 hours per week, Monday to Friday, 9am – 5pm.

Benefits:

• Casual dress.
• Company pension.
• Free onsite parking.
• Life insurance.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.