Customer and Stakeholder Coordinator Level 3 Apprenticeship 2026, Customer Network Development - Warwick

Customer and Stakeholder Coordinator Level 3 Apprenticeship 2026, Customer Network Development - Warwick

About the role

As a Customer & Stakeholder Engagement Advanced Apprentice at National Grid you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.

Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Connections and Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. The team is committed to building and maintaining strong relationships with customers and industry partners. As a Customer & Stakeholder Engagement Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections

Within this role you, you’ll gain experience in enhancing the customer and stakeholder experience including:

• Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting.
• Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans.
• Facilitate customer journey workshops and help design processes that improve overall experience and satisfaction.
• Ensure compliance with business management systems and contribute to continuous improvement efforts.
• Provide flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.

Location

This role is based in the Warwick office and may offer flexible and hybrid working throughout the programme.You will be required to attend training at our Training Centre in Eakring, Newark. This could include multiple and frequent nights away from home.Stakeholder and site-based meetings are likely to occur in this role too which may involve travelling to locations that are not your office base. Whilst you do not require a driving license for this role you will be required to ensure that you meet travel requirements to Eakring etc. as required for training, this can be through means of public transport if you do not drive.

About you

• You will have or predicted to achieve minimum of five GCSEs with grades 9 to 4 (A* to C), including English language and Maths or equivalent.
• You do not need prior work experience; the determination and will to succeed is far more important as we will teach you everything you need to know. The role will provide you with a variety of skills including transferrable skills to support your career development within National Grid.

What you’ll get

• We are proud to offer a starting salary of £24,306 for this apprenticeship which will increase annually.
• Upon successful completion of your 18-month apprenticeship you will achieve a nationally recognised accredited qualification, Level 3 Customer Service Specialist.
• 26 days annual leave + statutory holidays.
• Pension scheme and sharesave options.
• Flexible benefits including cycle to work, buy/sell holiday to name a few.
• Opportunity to enrol in our sharesave/share incentive plans.
• You’ll develop well-rounded skills through practical experience.
• A permanent position upon successful completion of your Apprenticeship.

Our Values and Principles

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any adjustments that you require.

Further Information

• You can only apply for one Apprenticeship opportunity during this recruitment cycle.
• We recruit on a rolling basis and reserve the right to close our vacancies once we have enough applications/based on volume of applications. We encourage you to apply as early as possible to ensure you obtain the place you want in the application process.
• Assessment centres will be held between January - April 2026.
• National Grid's Apprenticeship programme in the UK is open to all applicants who meet the eligibility criteria including an existing and valid right to work in the UK. As part of the application process this will need to be evidenced and verified before you can start the programme.
• Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin
• Please be aware that it’s your responsibility to explore avenues of working in the UK, as we're not able to provide advice on this.

At National Grid, it’s our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger, so we pride ourselves on placing diversity, equity and inclusion at the heart of who we are and what we do and are committed to building a workforce of the future which represents the communities we serve. We welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office where and when needed. All our offers are based on the right to work in the UK, qualifications, the innovation from creating diverse teams and perspectives, as well as business need.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the unique differences people bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation that comes with having diverse teams and business need.

We are committed to building a workforce that is representative of the communities we serve and provide a working environment where everyone feels valued, respected, fairly treated, and able to reach their full potential.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.