Customer Support and Services Engineer Placement 2026

Customer Support and Services Engineer Placement 2026

CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required.

Salary: £23,495

Dynamic (Hybrid) Working: 2-3 days per week on-site due to workload classification, variable.

Security Clearance: British Citizen or a Dual UK national with British citizenship.Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

CLOSING DATE FOR THIS ROLE IS MIDNIGHT ON 5TH JANUARY 2026. (SUBJECT TO APPLICATION VOLUMES)

What we can offer you

• 1 year placement: starting September 2026, that allows you to apply your university learning to real-world projects and technologies
• Company bonus: based on company performance and will vary year to year
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Annual Leave: 25 days plus option to purchase extra holiday
• Flexi Leave: Up to 15 additional days
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The Opportunity

Customer Support and Services (CSS) is the Customer-facing organisation within MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required!

We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements.

Within this department you'll see work across the entire Product Life Cycle (CADMID), from the initial Concept Phase all the way through to Disposal - part of your role could be influencing the designs of our products to ensure that they are supportable throughout their service life; designing the System is only the first step, ensuring it can be maintained and supported for 20+ years is where the real work begins!

The varied nature of the roles within CSS means that there is the opportunity to gain a broad understanding of MBDA, our Products and our Customers. Your placement could be a mix of:

• Designing and developing the Support Solution;
• Investigating and resolving customer raised problem reports;
• Delivering specific engineering tasks;
• Running equipment workshops with Royal Navy, Army and RAF Users;
• Developing Technical publications and Training Material;
• Assisting with repair activities which could be on-ship, on Military bases or back at MBDA. There are plenty of chances to get out of the office and hands-on with equipment!

Your placement will be in one of the following areas in CSS;

• Supportability Engineering - Working in a development team on a new Product or an Export Contract delivering to a new Customer;
• Support Engineering - Working on a System currently In-Service with a Customer;
• Support Services - Working with our Field Support & Training, Technical Publications, Systems & Tools and Supply teams.

What we're looking for from you

• Working towards a degree in any Engineering discipline.

Application Process

• Submit an application: Our application form contains a few factual questions, some questions relating to the role you have applied for and a section for you to tell us all about you!
• Online assessment - Part One: Next in our process is part one of our online strengths assessment, completely tailored to our business and early careers schemes. After completing our assessment you'll receive a personalised report.
• Online assessment - Part Two: Part two of our online assessments include three video recorded tasks which are authentic work scenario based activities which you could be doing on your programme - we refer to these as job simulations.
• Assessment centre: Our strength based assessment centre is a half day virtual experience! You’ll get to work on a range of tasks, meet current programme members and people from the department you have applied for. All candidates receive feedback on their performance.
• Offer: We’ll call you within a week of your assessment day to talk through your feedback and the finer details of your offer, as well as next steps.

Training and Development

You’ll be able to choose between a variety of online learning platforms such as Percipio, YouLearn, Career Builder and Video Gateway. Each one is tailored to a specific type of learning. Speak to your line manager to find out more.

We encourage new learning and will provide up to £150 in financial support per year if you wish to participate in further study in your own time. You’ll have access to our Learning Gateway, which hosts the formal course catalogue and is where you can select the right training for your role and future development. The catalogue displays which courses are being delivered virtually or are classroom based. If you want to lead a team, you might be interested in our management training, designed for people of all experience levels.

Dynamic Working

The way we work is changing and your schedule will reflect that. For non-executive employees, we have a flexi-time scheme that allows you to choose, within certain parameters, when you start and finish each day and how you can use time you have accrued. If you have worked the time, you are also able to accrue and take up to 15 days of Flexi-leave per annum, in addition to the 25 days of annual leave provided and bank holidays.

Security Clearance

All employees at MBDA are required to hold UK Security or BPSS Clearance.For further information, please view our Security & Vetting page.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.