Register Your Interest - Services Placement

Register Your Interest - Services Placement

Job Purpose

Reporting to the Head of Service and Insurance, this person will be responsible for managing the team monthly portfolio, invoicing, commissions, finance reconciliation and the team mailbox. They will also closely support the team with service plan operations and insurance products reporting.

Detailed Description

• Prepare and update the monthly portfolio on a monthly basis on the team performance
• Hold regular meetings with our controlling team to ensure all invoices and payments are up to date
• Assist in managing the approval process, including handling Dealer General Letters, Change management, Product study…
• Manage the team mailbox, ensuring prompt responses and customer satisfaction. Manage and update the FAQ.
• Load the claims in Sigma
• Participate in testing procedures as needed
• Manage termination contracts to be closed in Sigma
• Compile and prepare team KPIs on a monthly basis
• Assist the service plan team in managing rejections
• Provide support to the wider Marketing team as required

Knowledge and Skills

• Enthusiastic and able to work independently, using own initiative.
• Keen to develop knowledge and be curious about the market we are operating within and future opportunities it may present.
• Able to prioritise workloads in order to meet deadlines.
• Comfortable with managing relationships with multiple stakeholders at various levels, both internally and externally.
• Effective written & verbal communication skills.
• Flexible team player with the ability to communicate at all levels.
• Excellent PC skills with knowledge of Microsoft Office package (Excel)
• Ability and comfortable with software and applications.

How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

Register Your Interest

To be the first to know once applications open, register your interest today!