Register Your Interest - CRM Loyalty Placement

Register Your Interest - CRM Loyalty Placement

Job Purpose

The job-holder will be responsible for assisting the CRM Manager and the CRM Specialist in developing and implementing the Loyalty dashboards and CRM strategy. They will contribute to the delivery of the CRM/CX strategy, acting as a champion for the customer and helping to develop an omni-channel customer experience.

Description

• Support the development and progression of the overall CRM strategy.
• Update the Renewal dashboards and slide decks.
• Submitting monthly retention reporting to Head Office.
• Collating monthly CRM update to the Manufacturers.
• Creation and distribution of weekly dashboards.
• Compiling and preparing business update presentations.
• Providing CRM analysis for objective setting.
• Support the CRM Manager in building loyalty campaigns.
• Supporting the collation of data for CRM campaign launches.
• Analyse data to provide CRM insight and refine marketing campaigns.
• Monitor the CRM mailbox, and address questions and requests.
• Support other ad hoc tasks and projects relevant to the role as and when they arise.

Knowledge and Skills

• Analytical mindset
• Knowledge of Microsoft Office Package (confident in Excel)
• Ability to analyse and present information clearly and succinctly
• Flexible and adaptable to work in a fast-paced environment
• Ability to communicate effectively at all levels across the business
• Enthusiastic and able to work independently, using own initiative
• Customer centric approach, able to manage stakeholder expectations

How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

Register Your Interest

To be the first to know once applications open, register your interest today!