IT Services Placement

IT Services Placement

Primary Purpose of the Job

The IT Services Undergraduate role aims to provide students working towards an IT-related degree with practical experience in a forward-focused IT department. This position allows students to understand how our business operates, build relationships with other functions, and make a tangible impact through problem-solving and hands-on experience with a range of technologies, systems, and services.

Main Responsibilities

IT Service Desk (First 3 months)

• Provide first-line support to all users, working to resolve all issues quickly and efficiently, and escalating to the second line of support when necessary.
• Understand and apply where applicable the different methodologies, tools, and processes used in IT.
• Work with business users to determine their requirements and translate them to IT solutions.
• Work closely and build good relationships with business representatives, application users, and all areas of IT.

Application Management Services (Next 3 months)

• Gain insights into application support and management processes for SAP, Web BI (Business Intelligence), Local Business Applications, and PowerCurve Collections.
• Assist in resolving application-related incidents and service requests.
• Collaborate with different teams to ensure the seamless operation of critical business applications.

Events Monitoring Team or Specialised System/ Product team (Final 6 months)

• Continuously monitor the performance and availability of IT systems and applications using Splunk and AppInsights
• Set up and maintain dashboards to visualize system health, performance metrics, and key indicators.
• Proactively detect system anomalies, performance issues, and security incidents through real-time alerts.
• Configure and manage log data ingestion from various sources into Splunk.
• Design and develop custom dashboards and reports tailored to specific operational and business needs.

The main responsibilities of working in a specialised system or product team will depend on the teams function and product.

Principal Contacts / Working Relationships

Business Representatives and Application Users

Work closely with business users and application users to understand their requirements and translate them into IT solutions.

IT Team Members:

Collaborate with various IT teams for seamless operation and support of business applications.

Decision Making Scope

• Provide first-line IT support and determine when to escalate issues to second-line support.
• Assist in resolving application-related incidents and service requests.

Key Challenges

• Adapting quickly to the fast-moving industry where technology is at the core of delivering services and innovation.
• Balancing independent work with team collaboration.
• Managing multiple tasks and responsibilities efficiently.
• Understanding the application landscape and associated business areas

Education, Training and Experience

• Working towards an IT or Business-related degree.
• A general understanding of IT, with a technical mindset
• Good customer service skills

Skills and Personal Characteristics Required

• Excellent communicator, both verbal and written.
• Able to take ownership of problems and issues to proactively meet a resolution.
• Flexible in work approach, both independently and within a team.
• A motivated individual who is able to work under their own initiative with minimal supervision.
• Team player.
• Demonstrable knowledge of IT disciplines.

Career Path

Equivalent jobs which could constitute lateral moves:

• IT Service Desk Analyst, IT, Band 3

On leaving this job, a job that would be considered a promotion is:

• Citrix and Desktop Analyst, IT, Band 4
• Application Management Service Analyst, IT Band 5

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.