IT First Line Level 3 Apprenticeship - TruOffice

IT First Line Level 3 Apprenticeship - TruOffice

TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations.

As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.

Overview:

We are seeking a driven individual to fill a pivotal role within our team. If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic role, then you could be just who we're looking for.

You'll work closely with a great team of fun but focused, like-minded Software Developers and IT Ops colleagues. Get to grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines.

Responsibilities:

• Provide first line support to technical customer queries via phone, email and face-to-face contact.
• Monitor, investigate and resolve issues where possible.
• Prioritise and allocate incidents and tasks subject to client SLA's.
• Ensure all incidents are recorded in the appropriate management systems.
• Provide clear updates on progress to both the business and our clients.
• Assist internal users with desktop support.
• Create and enhance support documentation where necessary.
• Work with the infrastructure and development teams to make systems improvements and deploy applications and services.
• Automate the operation of everyday tasks and requests.
• Assist in writing and executing functional test plans from client requirements.
• Provide support for a growing number of applications both in our data centres and remotely at client locations.
• Work with other areas of the business to support client requirements.
• Help build the team to support the business further.
• Investigate new ways of working and suggest ideas for growing the company and improving customer service.

Desirable skills:

• Highly organised and focused.
• Hold an interest in computing and changes in the IT industry.
• Determination to provide fast, high-quality support services.
• Committed attitude towards a first-class customer service
• Clear written and verbal communication skills.
• A technical understanding of PC's and common operations.
• Knowledge of Windows 10, 11 and MAC operating systems.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week, Monday to Friday, 8.30am – 5.30 pm.

Benefits:

We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:

• Excellent job security - we've been growing for 30 years and have maintained a consistent financial growth year-on-year.
• Room to grow - all voices are heard, and anyone can expand beyond their job role.
• Stay in shape for free - with our onsite gym or tennis/basketball courts right outside.
• Good location - ample parking and walking distance to the well-connected Slough train station.
• Games room - unwind with a game of pool, table tennis, board games, Xbox and more.
• Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies.

Future prospects:

Potential for a full-time, permanent position if apprenticeship completed successfully

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.