IT Support Level 3 Apprenticeship - Hamilton Group

IT Support Level 3 Apprenticeship - Hamilton Group

Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.

As an apprentice you’ll gain real-world experience while developing your skills through a funded apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT – this is your chance!

Responsibilities:

• Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
• Configure VLANs and support network device setup and maintenance
• Install and update operating systems, office suites and software packages
• Apply regular system updates, security patches and driver installations through remote management tools
• Respond to support tickets and technical queries across multiple channels – phone, email, messaging and video
• Provide timely first-line support for internal users and external clients
• Troubleshoot hardware, software and network issues using tools such as an RMM, Task Manager and Wireshark
• Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
• Learn to interpret technical documentation such as knowledge base articles, vendor specs and network diagrams
• Contribute to meeting SLA targets, including a 15-minute response time
• Participate in the implementation of security measures such as MFA, antivirus configuration, group policies and encryption
• Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
• Use PowerShell and other scripting tools to help automate tasks and solve technical issues

Desired skills:

• A natural curiosity for technology and how things work
• Demonstrates strong problem-solving and troubleshooting abilities
• Is confident in communicating with users of all levels
• Shows attention to detail and a proactive attitude
• Is a team player who thrives in a collaborative environment
• Is keen to learn and develop both technical and professional skills
• Some experience or understanding of IT support, systems, or networking is desirable (but not essential)
• A passion for IT, with a willingness to learn new technologies
• You must have a driving licence and access to your own car for this opportunity

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Salary, hours & benefits:

• Salary £18,000 - £20,000 per annum
• 20 days annual leave plus bank holidays
• Working Monday to Friday, 9am - 5:30pm
• 1 hour lunch break

Future prospects:

Opportunity to develop and progress as you gain experience and qualifications, plus access to ad hoc projects and assignments.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.