Customer Experience Intern

During my internship at Travelport, I’ve had the opportunity to work at the intersection of the Customer Experience and Market Intelligence team- two areas that are vital to shaping how we interact and innovate for our customers. From supporting voice-of-the-customer initiatives, to analysing market trends, I’ve gained hands-on experience that’s deepened my understanding of the travel technology industry.

One of the highlights was collaborating with cross-functional teams to turn customer insights into actionable improvements. I was trusted with a high level of responsibility and treated as a full team member, contributing work that matched the standard of the wider team. I also had the chance to present my research to VPs and senior leaders, including an intern-led project focused on developing a social media strategy for our CEO.

Beyond my core role, I got involved in CSR initiatives—volunteering with my team at a local wildlife charity and helping raise funds in the office for Save the Children, a charity Travelport partners with. These experiences added a meaningful dimension to my internship and reflected the company’s values in action.

The supportive culture at Travelport made it easy to learn, contribute, and grow. I’m excited to now continue part-time alongside my final year of university studies, building on everything I’ve learned and continuing to make an impact.