Client Resolutions Apprentice

Elodie’s Story - Client Resolutions - A Fact-Finding Career

Elodie knew early on that university wasn’t the route she wanted to take. Working, learning and earning all at once felt more meaningful to her, especially with two brothers already working in finance. Apprenticeships were hard to find as her school focused heavily on the university route. It was through a friend’s mum who worked at a school, where she came across the apprenticeship opportunity at Fidelity.

Adjusting to Corporate Life

Fidelity was my first experience in a corporate environment, and the industry jargon felt overwhelming at first. But I wasn’t alone. Two dedicated process trainers supported me throughout my apprenticeship, making the transition much smoother. The hardest part early on was figuring out where in the business to go for the answers I needed as resolutions touches so many departments that I constantly found myself learning by navigating real cases.

Learning Through Experience

Over time, the work itself became my biggest teacher. Handling different complaints and queries gave me a broad exposure across Fidelity. The investigative nature of the role suits my interests perfectly. I enjoy piecing together timelines, exploring causes and understanding people’s perspectives. Starting alongside a cohort made everything easier; we learned together, supported one another and built confidence as a group.

A Supportive Team Environment

Resolutions is a large, diverse team, and I felt welcomed from day one. Regular catch-ups with my trainers, joint sessions with my skills coach and ongoing support from the Early Careers teams helped me feel grounded and motivated. The environment was open, approachable and reassuringly human.

Growing Skills and Self-Assurance

Through daily client conversations, I built confidence and communication skills I now rely on instinctively. I also discovered that finance is far broader than people assume. It’s not just numbers, but problem‑solving, people skills and collaboration. There’s space for different strengths, including those who don’t see themselves as naturally “technical.”

Her Advice to Future Apprentices

Don’t panic, and don’t worry about what you don’t know. As an apprentice, you’re not expected to come in with experience. What matters is showing confidence, communicating clearly and letting your personality come through.