TechHub Desktop Support Apprentice

James’s Story — Turning Passion into Purpose

Finding His Way into Tech

James didn’t take the traditional route into IT. He moved between sales recruitment and even worked as a lighting technician before finally recognising what those around him already knew: he’d been “the IT guy” long before he realised it. Wanting stability, progression and real development, he chose Fidelity after seeing how genuinely the organisation supports apprentices.

Learning by Asking and Doing

From day one, I asked questions, lots of them, and learned by diving into problems head‑first. My assessment centre experience taught me to speak up, stay engaged and create space for others to be heard. Those behaviours followed me into the role, where no two days look the same. One day I am rebuilding laptops; the next I am tackling problems I once wouldn’t have known where to start. My proudest moment so far has been contributing to the Windows 11 project, the kind of responsibility I never expected to be trusted with so early on.

Thriving on Change

I enjoy change and a challenge, so Tech Hub feels like the perfect fit. Routine bores me and the constant variety, different stakeholders, different issues, different systems, it keeps me energised. The team is collaborative, supportive and spread across locations, giving me the chance to learn from a wide range of people across the business.

Overcoming Challenges With Support

The toughest part of the apprenticeship was the end assessments. But with a dedicated study day, my supportive manager and a buddy who’d been through the same journey, I pushed through successfully.

James’s Advice for Future Apprentices

His advice is simple: ask questions and take on challenges. You grow fastest when you stretch yourself, and Tech Hub offers plenty of opportunities to do exactly that.