Technical Support Engineer Review

Item: Technical Support Engineer at SAP
Rating: 4
Author: Anonymous

at SAP

Placement (10 Months+)

Information Technology

Maidenhead

Review Submitted: May 2023

Overall Rating

4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

4/5 - Skills Development

5/5 - Support and Guidance

4/5 - Company Culture

3.5/5 - Overall Experience

4/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

The day to day work mostly involves working on client specific cases that is raised based on the software that we specialise in. Typically we consult client on changes to be made, requirements needed on their end/our end and expectations. We also help make configuration changes for the software that has been tailored based on their business needs.

Were you given much responsibility during your placement / internship?

The placement interns for case works definitely had similar responsibility levels to other seniors, though the other seniors usually have more experience and expertise in additional softwares.

Please rate how meaningful the work you were doing was

3/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

In terms of new technical skills, we were provided with a formal training for the software that we would have expertise in.
The biggest soft skill I have gained is definitely getting comfortable in challenging situations when consulting clients whether it would be discussing their needs or raising expectations of clients.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

3/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

Support and guidance was great. We were given a one month induction period with the previous year’s interns, which provided a seamless transition.
Additionally, all interns had an assigned mentor for the year, which made skill development and guidance great. Moreover, the other colleagues were very approachable and supportive in terms of my learning and getting better day by day.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

Company culture is great. Everyone is very friendly and approachable.

How would you rate the inclusiveness of the culture?

4/5

How would you rate the social opportunities?

3/5

How would you rate the diversity initiatives?

4/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

Definitely a good choice for me to explore the tech space and think about career choices going forward. The work itself does get a bit repetitive but the small challenges that come with it provides a motor to work throughout the year. Additionally the other benefits and moving to another city and meeting a lot of new people was great.